FAQ's

  • WHO CAN JOIN?

    Textile Federation is only available to commercial users in the fashion and homeware industries who need textile print designs for their business needs. We currently only accept businesses within the UK, EU, USA and Australia.

  • HOW MUCH DOES IT COST?

    The site is free to use. You will only pay for designs that you purchase or commission. Designs typically cost in the region of £300-£500 depending on the designer and the complexity of the design, offered on a full copyright basis.

  • HOW DOES IT WORK?

    Textile Federation amalgamates designers from around the world who specialise in textile print design and illustration, giving you the flexibility to discover and work with artists of different styles season by season. We only allow designers of a high standard to contribute, so you have access to the very best talent around.

    On the site you’ll find numerous tools and features to help you find the designs you love. You can search our gallery where artists are regularly uploading their latest work, you can post briefs telling the design community what you’re looking for, or you can commission artists directly to create bespoke work for you. As you go you’ll be able to follow your favourite designers and keep track of their latest work, so tailoring the site to your requirements, making it easier to stay in close contact with designers who suit your particular needs.

    Any information you provide on the site (such as briefs) is confidential and all our registered designers have agreed to strict confidentiality in their terms of use.

  • WHAT TYPE OF LICENCES DO YOU OFFER?

    Currently all designs are offered on a full copyright basis.

  • I BOUGHT A DESIGN, HOW DO I DOWNLOAD IT?

    After checkout you will be provided a link to download your design. You will also be able to download it from your assets folder at any time thereafter, so you never have to worry about losing it.

  • WHAT PAYMENT OPTIONS ARE AVAILABLE?

    Purchases are made through our secure online checkout system, powered by Stripe.com, which accepts all major credit cards. We do not store your card details. If you are a large organisation unable to checkout online we also offer an invoicing option upon purchase instead. This feature is subject to approval and currently only available to well known large companies. You can apply for this status during registration or by emailing us at support@textilefederation.com. We will carry out some basic checks to determine if your organisation is applicable for this before granting permission.

  • WHAT FILE TYPES DO YOU OFFER?

    File downloads are typically TIFF or PSD files, depending on the nature of the design. If you require a specific file type you can communicate with the designer before or after purchase to get it, if possible.

  • CAN I REFUND A PURCHASE?

    Due to the fact that every design is a unique one off, plus the fact that designs may be sensitive to the timings of trends and seasons, we do not offer refunds on purchases. Refunds will only be considered on the basis of technical issues with the download file or if details of the design have been misrepresented by the designer. In such cases we require a written refund request within 7 days of purchase completion. Our designers are always happy to help with any file issues that may occur, so in the unlikely event that you do encounter any such issues please contact them, or us, and it should normally be easily resolvable within 24 hours.

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